Privacy policy

Information we collect

We may collect the following information:

• Name
• Billing and delivery addresses
• Email address and telephone number
• Order and transaction details
• Account information
• Device, browser, IP address, and website usage information
• Marketing preferences and communications with us

Payment details are processed securely by our appointed payment providers. We generally do not directly store your complete card or banking information.

Sources of personal data

We may collect your personal data:

• Directly from you when you place an order, create an account, make a payment, complete a form, subscribe to our communications, or contact us
• Automatically when you browse our website through cookies, analytics tools, and similar technologies
• From service providers such as Shopify, payment providers, courier companies, marketing platforms, and analytics providers
• From business partners or publicly available sources where permitted by law

Mandatory and voluntary information

Some personal information is required for us to process your order and provide our services. This may include information required to process payments, refunds or returns; deliver your order; respond to your enquiries; manage your customer account; and meet legal, accounting or fraud-prevention requirements.

If required information is not provided, we may be unable to process your order or provide the relevant service. Providing information for marketing purposes is voluntary, and you may unsubscribe at any time.

How we use your personal data

We may use your personal data to:

• Process and deliver your orders
• Manage payments, refunds, exchanges, and returns
• Create and manage customer accounts
• Communicate with you regarding orders, enquiries, or complaints
• Provide customer support
• Prevent fraud and protect our website
• Improve our products, services, and customer experience
• Manage promotions, campaigns, surveys, or events
• Send marketing communications where permitted
• Maintain business and transaction records
• Comply with legal, regulatory, tax, and accounting requirements

We process personal data where necessary to provide our services, comply with legal obligations, support legitimate business purposes, or where you have provided consent. Where we rely on consent, you may withdraw your consent at any time.

Disclosure of information

We may share necessary information with trusted service providers, including Shopify and other e-commerce service providers, payment service providers, courier and delivery companies, website, analytics, marketing and customer-support providers, and government authorities or regulators where required by law.

We only disclose information where reasonably necessary for the relevant purpose.

International transfers of personal data

Some of our service providers may process or store personal data outside Malaysia. Where this occurs, we will take reasonable steps to ensure that your personal data is handled securely and in accordance with applicable legal requirements.

Cookies

Our website uses cookies and similar technologies to operate the store, remember your preferences, analyse website usage, and support marketing activities.

You may manage cookies through your browser or the cookie settings available on our website. Disabling certain cookies may affect some website functions.

Marketing communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about our products, promotions, and updates.

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Children’s privacy

Our website, products, and services are not intended to be used independently by children below the age of 14. We do not knowingly collect personal data directly from children below the age of 14 without the consent or involvement of a parent or legal guardian.

Children below the age of 14 should not independently create an account, place an order, submit personal information, or subscribe to marketing communications. If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to delete or restrict the information.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy or as required by law.

We take reasonable administrative and technical measures to protect your information. However, no online transmission or storage system can be guaranteed to be completely secure.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The latest version will be published on this page together with the updated date.

Contact us

For privacy-related questions or requests, please contact:

Email: sales@lipidware.com